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The continued push to deliver operational efficiency and more customer-centric service requires IT organizations to consider their infrastructures as a means to deliver services to end users. To understand the challenges that organizations face in ensuring service delivery, Ziff Davis Media surveyed 1,190 technology decision makers. The results support the need for new tools that can help improve end user transaction performance and availability.

BMC Software, BMC Software Anaylst Report, Transaction Management: The Next Step in Service-Oriented IT, business transaction performance, customer-centric service, end user transaction performance
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