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The Executive Guide to CRM Architecture

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Most CRM vendors claim their solution is customizable. Understanding what “customizable” really means, however, can make the difference between attaining your organization's goals and implementation disaster. This white paper will help you understand the difference—and why it matters. You will learn:
The importance of a flexible CRM software architecture
Different categories of customization
The difference between customization and configuration
Key CRM implementation considerations
How to use a flexible CRM system to deploy and upgrade successfully

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Pivotal, free Pivotal whitepapers, white papers, technical downloads, CRM, CRM solutions, CRM systems, customer service, CRM architecture

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The Executive Guide to CRM Architecture

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