Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

The Empowered Customer: Productivity Enhancements in a Digital Era

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

Although most companies believe that they deliver good customer service, many admit that they do not adequately leverage their customer relationships to gain the insights needed to personalise their value propositions.

Gathering intelligence from multiple sources such as social media, customer service centres and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.

Written by: Economist Intelligence Unit
Sponsored by: Microsoft

Keywords

The Empowered Customer: Productivity Enhancements in a Digital Era, Microsoft Corporation, Microsoft Corporation Complimentary Article, Written by Economist Intelligence Unit, Sponsored by Microsoft

Offered by

The Empowered Customer: Productivity Enhancements in a Digital Era

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

'SAVE $50 on Webroot SecureAnywhere Complete 2013. Only $29.99 (Reg.Price $79.99) Complete protection for your PCs. Limited Time Only!'

The Empowered Customer: Productivity Enhancements in a Digital Era

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite