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The 10 Worst Practices for Technical Support and How to Overcome Them

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Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking.

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NTR Global, NTR Global Complimentary White Paper, contact center, customer support operations, best practices for technical support

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The 10 Worst Practices for Technical Support and How to Overcome Them

Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking.

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