Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

Insurance carriers realize that reducing operating expenses while simultaneously building stronger customer relationships is crucial to their success. Given these challenges, insurance companies must determine how to increase profitability by improving the efficiency of operational processes and the effectiveness of customer interactions. Perhaps the most dramatic intersection of these two challenges occurs in the customer contact center.

As one of the largest points of interaction between a carrier and its policyholders or independent agents, carriers have found that central to their success will be the deployment of a new generation of contact center technologies, such as the Infor CRM Epiphany Contact Center solution which enables carriers to automate highly efficient contact centers, improve CSR efficiency, and reduce overall cost of system ownership.

Keywords

Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty, Info, Infor Complimentary White Paper, Insurance carriers, CSR efficiency, Infor CRM Epiphany Contact Center solution

Offered by

Streamlining the Insurance Contact Center Efficiency

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite