Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Insurance carriers realize that reducing operating expenses while simultaneously building stronger customer relationships is crucial to their success. Given these challenges, insurance companies must determine how to increase profitability by improving the efficiency of operational processes and the effectiveness of customer interactions. Perhaps the most dramatic intersection of these two challenges occurs in the customer contact center.
As one of the largest points of interaction between a carrier and its policyholders or independent agents, carriers have found that central to their success will be the deployment of a new generation of contact center technologies, such as the Infor CRM Epiphany Contact Center solution which enables carriers to automate highly efficient contact centers, improve CSR efficiency, and reduce overall cost of system ownership.
Select Subject Area
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty, Info, Infor Complimentary White Paper, Insurance carriers, CSR efficiency, Infor CRM Epiphany Contact Center solution
Streamlining the Insurance Contact Center Efficiency
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2021.
do not sell my personal information