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Service Desk Staffing | How Many Agents do You Need?

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A common misperception in the service desk is that the user population alone will define the number of agents needed. This approach wrongly assumes that the ratio of the service desk agents to the number of users supported is fixed…

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Service Desk, Service Desk Whitepaper, Service Desk Staffing

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Jeff Rumburg | MetricNet

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Service Desk Staffing | How Many Agents do You Need?

A common misperception in the service desk is that the user population alone will define the number of agents needed. This approach wrongly assumes that the ratio of the service desk agents to the number of users supported is fixed…

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