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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.

In this White Paper, you will learn:
  • Business and Call Center Trends Driving Automation
  • Finding the Right Balance between Self-Service and Live Agent Support
  • The Benefits of Self-Service
  • Determining What to Automate via Self-Service
Written by: DMG Consulting LLC
Sponsored by: Microsoft Dynamics CRM

Self-Service: Putting Customers First Makes You a Winner, Written by DMG Consulting LLC,
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Self-Service: Putting Customers First Makes You a Winner
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