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Reduce Your Operational Costs: The Avaya/EDS Contact Center Model
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This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.
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EDS & Avaya, Avaya, Avaya Complimentary Case Study, CRM solutions, contact center, customer loyalty, cost savings, revenue
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