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They also forget that before your employees will ever take good care of your customers, you have to first take great care of them. What’s more, you must set up the right kind of incentives and bonus program that tie compensation to their ability to delight every person who walks in the door.

What are some of the key strategies used by companies like Enterprise Rent-A-Car, Southwest Airlines, Costco, and even Chobani Yogurt to create raving fans that you can apply in your own business?
This download offers a good starting point. 

Kirk Kazanjian, Kirk Kazanjian:Download, An Action Plan for Making Good Customer Service a Reality,
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Kirk Kazanjian
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