Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Metric of the Month | Cause-and-Effect for Desktop Support KPIs
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Each month Industry Insider highlights one Key Performance Indicator for the Service Desk or Desktop Support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause/effect relationships for the metric. The purpose of the column is to familiarize you with the Key Performance Indicators that really matter to your support organization, and to provide actionable insight on how to leverage these KPI’s to improve your performance.
This month we depart from our usual format, and instead of discussing a single metric I will explore the cause-and-effect relationships between desktop support KPIs. A companion article to this one, which explored the cause-and-effect relationship of service desk KPI’s, was published in the November 2012 issue of Industry Insider.
Download the full report via the link below.
Select Subject Area
Desktop Support, Desktop Support KPIs, Desktop Support Metrics
Jeff Rumburg | MetricNet
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2023.
do not sell my personal information