Search Content
find
CATALOG
CONNECTIONSmore
Connect with other members or invite your contacts to the community.
GROUPSmore
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
MY RESOURCESmore
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
Resources you may like
  • Share within ITmb

6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of year, trend articles are a dime a dozen. But something’s missing. For years, MetricNet has taken a holistic approach to improving performance. Being that trend watching is designed to do just that, it would stand to reason that key correlations between trends and reality would be clear. Instead, the 800-pound gorillas of the industry make lofty claims with no substantial proof to back them up and, be honest here, who really goes back to the articles from years past to analyze the accuracy? In this article, we take a different approach to trend watching for 2014. Read on to discover the top trends to watch, actual examples, and next steps to successful implementation. http://goo.gl/m8FSKl

Keywords
2014 Trends, Social, Mobile, Executive Accountability, IT Trends
Offered by
Angela Irizarry | MetricNet
URL
Files
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
 
'Paychex Tax Services: Sign up Today!'
'Toshiba - Toshibadirect.com'
 

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite