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Intro to Metrics eBook Series

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This eBook series is made up of 3 introductory guides to Call Center Metrics, Desktop Support Metrics and Service Desk Metrics. Each metric page includes a definition, reasons of importance & key correlations.

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Service Desk Metrics, Desktop Support Metrics, Call Center Metrics, Metrics and Measures, KPIs

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Jeff Rumburg | MetricNet

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Intro to Metrics eBook Series

This eBook series is made up of 3 introductory guides to Call Center Metrics, Desktop Support Metrics and Service Desk Metrics. Each metric page includes a definition, reasons of importance & key correlations.

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