Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
How SIP Delivers Your Next-Generation Customer Service Platform featuring Keith Dawson from OVUM
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
The technology landscape has changed in the last decade, with the transition to IP switching and SIP systems well under way. A contact center based on SIP technology offers you the opportunity to handle not only multiple channels such as email, chat, SMS, social media, mobile and video but also
interactions across channels.
Register now for this webinar on:
Wednesday May 22, 2 PM Eastern / 11 AM Pacific (U.S. and Canada)
Wednesday May 22, 3 PM British Summer Time (EMEA countries)
Thursday May 23, 9 AM Singapore / 11 AM Sydney (APAC countries)
Keith Dawson from Ovum will discuss ways in which you can approach the technology deployment decision for building the next-generation Contact Center. You will also learn:
How to build a roadmap to transition from legacy contact centers based on ACD/PBX switching systems to a more modern, flexible, fully-capable contact center based on SIP
Trends and issues that you should be aware of during the migration, planning and procurement period
What steps you can take to future proof your contact center
Whether you have a 10 agent center, or multiple contact centers with over 1000 agents, this webinar will help you understand how SIP delivers your next-generation customer service platform.
Select Subject Area
Genesys Labs, How SIP Delivers Your Next-Generation Customer Service Platform featuring Keith Dawson from OVUM, contact center, customer, Customer Service, Call Center, social media
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2021.
do not sell my personal information