Search Content
Connect with other members or invite your contacts to the community.
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
Resources you may like
  • Share within ITmb

Service level management depends upon the cooperative and proactive actions of both the service desk and the operations team. While BMC has always had its service desk offerings and operations tools, now the company has bridged the gap by connecting event correlation with service modeling and incident handling. These tightly integrated solutions represent an advanced approach to service management that brings together the service desk and the operations team along with their toolsets.

BMC Software, Free BMC Software White Paper Download, Technical Document, Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions,
Offered by
BMC Software
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
'Paychex Tax Services: Sign up Today!'
'Microsoft Store'

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite