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The use of Instant Messaging (IM) is growing in business as a preferred means of communications. However, enterprise users' rapid adoption of public Instant Messaging services have begun to put IT departments in difficult positions.

Common major concerns include:
  • security threats
  • compliance
  • loss of productivity
This white paper, “Enterprise Instant Messaging: A Total Cost of Ownership Analysis Between On-Demand and On-Premise Solutions”, explores how the adoption of Enterprise Instant Messaging (EIM) is addressing these IT concerns and examines the true costs and benefits of an EIM system with a detailed TCO model.

WebEx, Free WebEx White Paper, WebEx Technical Document, Enterprise Instant Messaging,
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