Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Desktop Support Cost per Ticket | Metric of the Month
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Cost per Ticket is the total monthly operating expense of Desktop Support divided by the monthly ticket volume. Operating expense includes the following components:
Salaries and Benefits for Desktop Support Technicians
Salaries and Benefits for Indirect Personnel (Team Leads, Supervisors, Workforce Schedulers, Dispatchers, QA/QC Personnel, Trainers, and Managers)
Technology Expense (computers, software licensing fees, etc.)
Facilities Expense (office space, utilities, insurance, etc.)
Travel, Training, and Office Supplies
As you might expect, the vast majority of costs for desktop support are personnel related. Figure 1 shows the average breakdown of costs for North American desktop support organizations.
Select Subject Area
Cost per Ticket, Desktop Support, Desktop Support expenses, Desktop Support KPIs
Jeff Rumburg | MetricNet
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2020.