Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Customer Service and Support - Customers Versus Companies
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
In this first installment of a three-part series on customer service in the technology industry, we draw on three comprehensive Accenture surveys to explore the extent of the customer service challenge facing high-tech providers by illustrating the disparity between the views of customers and the perspectives of business executives. The results should be eye-opening for any executive concerned with growing a high-tech business.
Select Subject Area
Accenture, Accenture Special Report, Customer Service and Support - Customers Versus Companies, customers, High-Tech Service Providers, customer service
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2023.
do not sell my personal information