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Customer Experience Management: How to Exceed Expectations

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Customer Experience Management (CEM) empowers organizations to better listen, learn and proactively respond to their customers. It helps create a rich and consistent multichannel digital presence required to remain relevant, engaged and helpful to partners, customers and employees. CEM also allows organizations to extract value from managed content and bridge the chaotic world of social interactions with the secure data repositories behind the firewall.

Download this paper and learn how:
The method of audience interaction has shifted
Customer priorities have changed
Social, mobile, web and context-rich communications have a positive impact on end users and businesses alike
Discover the challenges and rewards attributed to capturing, managing and distributing information to multiple touch points, in a variety of formats.

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OpenText, OpenText:White Paper, Customer Experience Management: How to Exceed Expectations, customer, Customer Experience Management

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