Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Contact Center On Demand: Right Price Right Results
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
On demand contact centers delivered in the form of Software-as-a-Service (SaaS) offer significant benefits to your organization's customer service department:
Hosted solutions provide for lower overall monthly costs to firms and friendlier agreement terms.
Significant reduction in Telecommunication costs.
Increased breadth of functionality and greater user adoption.
Also, implementing hosted contact center capabilities has a huge impact on a company's customer relations:
Companies that utilize a hosted contact center strategy report customer satisfaction rates of greater than 91%.
These companies also see notable improvements of 11% in first call resolution/contact closure rate.
Learn more about these benefits of hosted/on-demand contact center strategies and other detailed research findings from the Aberdeen Group report about "Contact Center On-Demand: Right Price Right Results", sponsored by Neocase Software.
This report was written by Aberdeen Group, Sponsored By Neocase Software.
Select Subject Area
Neocase Software, Neocase Software Report, Contact Center On Demand: Right Price - Right Results, contact centers, Aberdeen Group, Software-as-a-Service, Telecommunication costs, hosted contact center
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2020.
do not sell my personal information