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Contact Center On Demand: Right Price Right Results
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On demand contact centers delivered in the form of Software-as-a-Service (SaaS) offer significant benefits to your organization's customer service department:
Hosted solutions provide for lower overall monthly costs to firms and friendlier agreement terms.
Significant reduction in Telecommunication costs.
Increased breadth of functionality and greater user adoption.
Also, implementing hosted contact center capabilities has a huge impact on a company's customer relations:
Companies that utilize a hosted contact center strategy report customer satisfaction rates of greater than 91%.
These companies also see notable improvements of 11% in first call resolution/contact closure rate.
Learn more about these benefits of hosted/on-demand contact center strategies and other detailed research findings from the Aberdeen Group report about "Contact Center On-Demand: Right Price Right Results", sponsored by Neocase Software.
This report was written by Aberdeen Group, Sponsored By Neocase Software.
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Neocase Software, Neocase Software Report, Contact Center On Demand: Right Price - Right Results, contact centers, Aberdeen Group, Software-as-a-Service, Telecommunication costs, hosted contact center
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