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This paper investigates the problems associated with client management; explains the ITIL best practices for client management, and how they address the problems; and evaluates how BMC Software's closed loop client management solutions fit into the ITIL best practice model, to reduce costs, improve response, and avoid risk.

BMC Software, BMC Software White Paper, Connecting Business and IT Goals with Closed Loop Client Management, client management problems, ITIL Best Practices,
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