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Close the Multi-Channel Customer Experience Gap
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No matter how well you perform in a single channel, your customers will quickly lose patience if they cannot move smoothly across channels. Particularly for businesses with complex business processes and those that want to differentiate based on high-touch customer service, closing the multi-channel customer experience gap is essential to improving the overall customer experience.
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Tealeaf Technology, Inc., Tealeaf Technology, Inc.:White Paper, Close the Multi-Channel Customer Experience Gap, customer, Customer Service
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