Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

Interactive help technologies, including click to chat and click to call, have quickly proven their business value. A recent report by Internet Retailer points out that 10% to 15% of e-commerce browsers will buy if they engage in online chat versus 2% who do not. Further, proactive chat has been proven to increase conversion rates by as much as 20% versus purely reactive sales interactions. This best practices guide examines requirements for success and looks at how a major financial services company uses eStara Click to Chat to simultaneously drive higher revenue and reduce service costs.

Hosted by eStara Connections from ATG

Keywords

Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat, eStara Connections from ATG, Art Technology Group, Inc, Art Technology Group Free Guide, increase conversion rates

Offered by

Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite