Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Building Lifetime Customer Value and Brand Advocacy in the Hospitality Industry
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
According to the March 2009 Cutting Edge Customer Loyalty report, the top two pressures facing hospitality organizations are increased competition in a tough economy and less loyal customers shopping around for the best price. For the different segments within the hospitality industry, these pressures manifest themselves in different ways to impact lifetime customer value.
This creates a classic conundrum: at what point does an organization risk the brand to retain long-term customers. Between October and November 2009, Aberdeen surveyed 74 hospitality enterprises to determine how Best-in-Class organizations are utilizing loyalty programs to maximize lifetime customer value. This analyst insight report will outline the core capabilities and enablers that have a direct impact on customer retention, attrition and lifetime value.
Published by: The Aberdeen Group
Select Subject Area
Infor, Infor Complimentary Report, Building Lifetime Customer Value and Brand Advocacy in the Hospitality Industry, Best-in-Class organizations , channels, Cutting Edge Customer Loyalty, hospitality industry
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2022.
do not sell my personal information