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How do you build a better service channel for your company? As IT has evolved, support teams face the task of providing better service while reducing budgets and headcount at the same time. Yet self-service options, while acceptable for triaging incoming contacts, have not been generally well-received. This white paper from Netop—a global leader in IT software for over 30 years— examines the tools that IT management should consider when taking their service channel to the next level, and reviews the steps to making your ideal service channel a reality.

Netop, Netop:White Paper, Building a Better IT Service Channel,
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