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Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge. Making the right choice can not only avert implementation disaster, but can also help you secure your organization's competitive edge.

In this white paper, learn:
  • The important differences between customization and configuration
  • The different "layers" of customization and how they affect you
  • The risks of adapting your processes to the software, rather than the software to your processes
  • What flexible architecture is and how it can make—or break—your CRM implementation

Pivotal, Free Pivotal White Paper, Technical Document, The Key to Choosing the Right CRM, customer
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