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Regardless of industry and terminology, your organization's ability to address case workloads translates to its bottom line. Case management affects business outcomes, operational cost-efficiency and exposure to risk. It impacts customer satisfaction and recommendations. It influences employee morale and turnover and how effectively you address fraud and compliance. Ultimately, it bears on overall performance and profitability. Learn more in this eBook from IBM!

IBM Corporation, IBM Corporation:eBook, ACM eBook: Where Customer Satisfaction and Employee Empowerment Come Together, employee
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