Search Content
Connect with other members or invite your contacts to the community.
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
Resources you may like
  • Share within ITmb

However, most banks are ill-prepared to cope with these growing demands. The move towards customer-centricity has for the most part been a half-hearted one, and banks struggle to provide true multi-channel interaction at the front-end with a consistent customer experience. Banks should embrace mobile banking now to address immediate demands, while look to embed real-time analytics into front-office processes to enable stronger decision-making and higher service levels.

SAP, SAP:Report, Achieving Customer Centricity in Retail Banks, mobility, social media, customer
Offered by
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
'Sony Creative Software Inc.'
'Microsoft Store'

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite