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[This guest post was written by Ashley Verrill, an analyst for Software Advice, as well as the managing editor for the Customer Service Investigator blog.]

Many call center operators assume that turnover is just a fact of life. No amount of training or incentive will ever truly mitigate the trend, so why try?

While retention will likely always be a challenge in call centers, researchers have discovered a few psychologically-based tactics that have proven successful. Recently, we interviewed several call center technology experts, hiring strategists and other thought leaders to investigate these emerging trends. We’ve analyzed three here.

Reduce Turnover, Staffing
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Ashley Verrill | Software Advice
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