Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
2010-2011 Field Service Industry Trends Report
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Review the results. Learn from your peers. In a recent survey of 300+ field service professionals, most service managers said that when it comes to managing critical field service operations, they do not leverage end-to-end solutions to increase revenues, improve efficiency, and delight customers. Additionally, a majority of those surveyed revealed that they use limited methods, such as emails and phone calls, to share important customer and part information with service partners. These disorganized methods add an additional layer of inefficiency to those organizations' field service management. See their full survey results for more on what companies said about their field service operations.
Select Subject Area
ServiceMax, Inc., 2010-2011 Field Service Industry Trends Report, field service, service management, customer
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2019.