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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer satisfaction ratings.
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NTR Global, NTR Global Complimentary White Paper, remote support platforms, operational improvements, customer satisfaction ratings
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