Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Best Practices for Integrated Listening
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Listening to customers does not mean the same thing today as it did five years ago. Today consumers have found strength in numbers. In essence, the community is becoming the consumer. Socialization has dramatically reduced the barriers to group communication and organization. This is a huge risk for companies who can now watch missteps spread through an entire universe of critics, fans and self-appointed journalists, many of whom are not even customers.
Select Subject Area
KANA Software, Inc., KANA Software, Inc.:White Paper, Best Practices for Integrated Listening, integrated listening
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2020.