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Bank of Choice has a founding philosophy of offering a high level of customer service and a strong local presence in the communities it serves. Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. The problems of locating documents, moving documents through the approval process, and having documents available to customers regardless of which branch they entered were some of the challenges the bank faced. The solution for Bank of Choice was to adopt a complete document management system based on Microsoft® Office SharePoint® Server 2007.

Bank of Choice also wanted a flexible, extensible solution that could be used for more than managing loan documents. The bank is currently considering implementing this solution for finance and human resources information, further increasing return on investment.

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