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Aligning Multi-Channel Service to Customer Preferences
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“It is vital for organizations to recognize the opportunity to better meet the needs and preferences of customers in terms of contact methods.”
This white paper from Fifth Quadrant outlines 4 key insights that will help you align your organization's multi-channel service strategy with your customers' contact preferences.
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GoToAssist, GoToAssist:White Paper, Aligning Multi-Channel Service to Customer Preferences,
The resource is available from the link above.
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