Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Agent Job Satisfaction | Metric of the Month
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Agent Satisfaction is the percentage of agents on the service desk that are either satisfied or very satisfied with their job. It is typically measured annually or semi-annually using an Agent Satisfaction Survey. Unfortunately, fewer than 30% of all service desks track Agent Satisfaction. When I ask clients why they don’t track this metric, the answer is usually the same: it’s too difficult to measure, or the metric just doesn’t matter. On both counts, they are wrong. Here’s why…
Select Subject Area
Agent Satisfaction, Service Desk, Service Desk KPIs, Service Desk Metrics
Jeff Rumburg | MetricNet
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2021.
do not sell my personal information