Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

5 Important Performance Indicators for Customer Service Call Centers

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

MetricNet, a leading source of online benchmarks and a pioneer in call center benchmarking, identifies and defines the five most important performance metrics for customer support call centers. They provide benchmark ranges for these metrics, and offer a creative approach for combining these metrics into a single, all-inclusive measure of call center performance.
Download here: http://www.metricnet.com/call-center-kpis-defined

Keywords

Call Center KPIs, Call Center Key Performance Indicators, Contact Center KPIs, Contact Center Key Performance IndicaTORS

Offered by

Jeff Rumburg | MetricNet

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

5 Important Performance Indicators for Customer Service Call Centers

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite