Search Content
Connect with other members or invite your contacts to the community.
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
Resources you may like
  • Share within ITmb

With a true skills-based routing approach, combinations of skills and skill levels defined in agent profiles can be leveraged to match a customer request with the best resource. Register now for this webinar on Wednesday June 5, 2013 2 PM Eastern / 11 AM Pacific. Free yourself from the limitations of legacy/ACD queue based routing. Learn the skills-based routing approach for:
  1. Finding the BEST available agent / associate with the right skill profile and not the longest available agent
  2. Improving operational efficiency
  3. Delivering exceptional customer service and boosting agent satisfaction

Genesys Labs, Genesys Labs:Live Webinar, 1-to-1 Customer Service Best Practice #3: Take Your Contact Center Routing Out of the Queue, customer, Customer Service, contact center
Offered by
Genesys Labs
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
'Apple iTunes'
'Microsoft Store'

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite