Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Xerox Knowledge Management
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Knowledge Management Software
, Xerox's knowledge is made accessible to both agents and customers in a consistent user interface. Customers can access information on any Xerox product in seven languages, and can easily escalate to assisted service if needed.
Support costs have gone down while service quality has gone up. And that's important when the number of daily search sessions on your website is thirty thousand and rising.
Select Subject Area
KANA Software, Inc., KANA Software, Inc.:Case Study, Xerox Knowledge Management,
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2017.