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It may be cost at first, but costs take a back seat once a selection is made 90-120 days after deployment. It may be technology and features, but more sophisticated features, bells and whistles, are quickly eroded if the basics are not met. We know that videoconferencing has been around for years, and yet we have all heard the stories of videoconferencing non-use more than often than not. So what are the two most critical factors that make for a successful videoconferencing deployment? Clearly it is ease of use and quality of user experience.

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LifeSize Communications, Inc., Why Ease of Use and Quality of User Experience Are The Most Critical Criteria for Successful Videoconferencing Deployments, Videoconferencing
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