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In this video, MetricNet answers that big question “How can I get more for less from IT Service and Support?” Jeff Rumburg, Managing Partner of MetricNet, presents Case Studies on the quantifiable benefits of collaboration.

Viewers will learn:

The Key Success Factors for successful service desk and desktop support collaboration!

Best Practices from the industry’s top performing support organizations

How to achieve World-Class Performance in your own support organization!

If you don’t have time to watch the entire video now, bookmark this page and come back later!

Keywords
Service Desk, Desktop Support, Service and Support Collaboration, Service Desk Best Practices, Desktop Support Best Practices
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Jeff Rumburg | MetricNet
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