Search Content
find
CATALOG
Data Infrastructure
Data Tools
Desktops, Laptops and OS
Enterprise Applications
IT Infrastructure
IT Management
Networking and Communications
Security
Servers and Server OS
Software and Web Development
Storage
Dashboard
News
My ITmodelbook
Messages
Events (0)
CONNECTIONS
more
Connect
with other members or
invite
your contacts to the community.
+ invite connections
GROUPS
more
Join
an existing group to participate in the group discussions or
create
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
MY RESOURCES
more
Find
info or
add
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Online Users=0
Resources you may like
Use KANA SEM to Take the Pain Out of Assisted-Service
Share within ITmb
Share This Resource
Share with: Connections
or
Share with: Groups
Think about the agents in your contact center and the agents who handle Web chat. What if any agent could take any call? What if your agents could follow the right process, just as you had envisioned it? What if your agents didn't have to alt_tab through 15 applications on their desktop? What if your agents didn't need to use post-it notes and index cards? What if you didn't have to spend months and months on training agents?
Level
Select Level
Subject Area
Select Subject Area
Keywords
KANA Software, Inc., KANA Software, Inc.:White Paper, Use KANA SEM to Take the Pain Out of Assisted-Service, service experience
Offered by
URL
Files
The resource is available from the link above.
Bookmark to
My ITmodelbook
add
Group ITmodelbooks
Latest reports from top IT companies:
SAP
HP
Janrain
HubSpot
PrepLogic
Motorola
BNP Media
Informatica
Microsoft
Jobvite
© ITmodelbook 2012-2024.
sitemap
about
privacy
terms
help
do not sell my personal information