Search Content
Connect with other members or invite your contacts to the community.
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
Resources you may like
  • Share within ITmb

Customers interact with your brand in many ways through many disparate channels. For example, they interact directly via the website or mobile apps, they call into the contact center, and visit retail locations. They also interact with your brand indirectly by engaging other customers and prospects on a myriad of social networking platforms.

Every one of these distinct interactions is an ingredient in the overall customer experience. Each individual ingredient is important to understanding, and ultimately revealing, the Voice of the Customer.

HP Autonomy, HP Autonomy:White Paper, Understanding the Voice of the Customer, e-discovery
Offered by
HP Autonomy
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
'Sony Creative Software Inc.'
'Create a Memorable Online Experience - Get $40 per Lead'

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite

© ITmodelbook 2012-2017. sitemapaboutprivacy terms help