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IT support staff spend most of their time performing activities like change requests, problem analysis and resolution. In a virtual environment the burden of administrating and maintaining machines increases. Manually coordinating systems for maintenance procedures, change management and problem management on multiple machines quickly becomes a strategy that doesn't scale. To make these systems truly cost effective IT departments need to automate run book procedures so IT staff spend less time on routine, repetitive tasks.

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Opalis Software, Free Opalis Software How To Guide, Free How To Guide: Turn Virtual Management into Automated Best Practices, Automate manual tasks,
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