Search Content
Connect with other members or invite your contacts to the community.
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
Resources you may like
  • Share within ITmb

Delivering that excellent customer experience depends on ready access to accurate customer data. It's a straightforward goal, but creating high-level customer visibility into customer data and making it accessible to relevant parties — agents, partners, customers — requires that support organizations surmount a number of inherent challenges, which include:
  • Integrating customer service application suites with VoIP
  • Multichannel service delivery
  • Realtime and historical reporting and analysis
  • Adaptable workflow
Learn current best practices for meeting these challenges by requesting this white paper!

Tools and Technologies to Maximize Your Support Center's Potential, FrontRange Solutions, FrontRange Solutions Complimentary White Paper, Integrating customer service, Application suites with VoIP, Multichannel service delivery, Realtime and historical re
Offered by
Tools and Technologies to Maximize Your Support Center's Potential
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
'Fujitsu America, Inc.'
'Create a Memorable Online Experience - Get $40 per Lead'

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite

© ITmodelbook 2012-2017. sitemapaboutprivacy terms help