Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Things to Consider When Choosing a Call Center
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
86% of customers say they are very likely to purchase a company's products again after a good call center experience. Yet, many companies view customer service as just expensive overhead. It's not. Consider these facts:
Repeat customers spend 33% more than new customers.
It costs 6 times more to sell something to a prospect than to sell that same thing to a customer.
Referrals among repeat customers are 107% greater than non-customers.
Quality customer service is as important to the health of businesses as are sales, marketing, and product innovation.
The most common mistake that companies make when outsourcing call center services is establishing cost reduction as the primary objective. In this white paper, you'll learn why "value" should be the most important criteria;
, fifteen additional facts, suggestions, and things to consider when choosing a call center.
Select Subject Area
Centris Information Services, Centris Information Services White Paper, Things to Consider When Choosing a Call Center, call center, sales, marketing, product innovation
Centris Information Services
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2017.