Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
The CIO’s Service and Support Imperative | The Role of IT Support in Your Career Success
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Less than 5% of corporate IT budgets are spent on support, including the level 1 service desk and desktop support. As a result, many assume that support has little impact on the overall success of an enterprise. An increasing number of progressive organizations, however, have discovered that IT support represents a rich source of untapped value, and offers the potential for benefits far beyond that suggested by a 5% line item in a budget. These industry leaders have proven that when managed effectively, support can generate positive ROI, and drive high levels of IT customer satisfaction for the enterprise.
The key to unlocking the hidden value in support comes from understanding three little known but critically important facts…
Select Subject Area
Service Desk, Desktop Support, CIO, CIO Career Success, IT Support, IT Service
Jeff Rumburg | MetricNet
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2017.