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Staffing Desktop Support: How Many Technicians do You Need?
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MetricNet defines a rigorous methodology for determining the appropriate technician headcount for desktop support. Following the approach outlined in this article, desktop support organizations can be assured that they will be staffed to meet the needs and expectations of their customers, while simultaneously delivering services in an efficient, fiscally responsible manner.
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Staffing Desktop Support, Desktop Support Training, Desktop Support Agent Headcount
Jeff Rumburg | MetricNet
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