ITmodelbook Logo
Search Content
find
CATALOG
Skip Navigation Links.
Expand Data InfrastructureData Infrastructure
Expand Data ToolsData Tools
Expand Desktops, Laptops and OSDesktops, Laptops and OS
Expand Enterprise ApplicationsEnterprise Applications
Expand IT InfrastructureIT Infrastructure
Expand IT ManagementIT Management
Expand Networking and CommunicationsNetworking and Communications
Expand SecuritySecurity
Expand Servers and Server OSServers and Server OS
Expand Software and Web DevelopmentSoftware and Web Development
Expand StorageStorage
CONNECTIONSmore
Connect with other members or invite your contacts to the community.
GROUPSmore
Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.
MY RESOURCESmore
Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Online Users=0
Resources you may like
  • Share within ITmb

Customers want answers to their questions more quickly, more accurately and increasingly in the channel of their choice. Research indicates:
  • 75% of companies that have implemented self-service into their contact centers have seen at least 25% improvement in customer satisfaction
  • One-third of companies are planning to implement a self-service solution within 24 months
  • Meeting or beating the competition requires self-service
  • Self-service can reduce operating costs
Self service in the contact center can have staggering results:
  • 65% increase in customer satisfaction
  • 58% increase in first call closure rate
  • 39% increase in customer retention
Read the rest of the Aberdeen Group's findings in their May 2007 benchmark report, sponsored by Neocase Software.

Prepared by Aberdeen Group; Sponsored by @@publisher@@.

Keywords
Neocase Software, Neocase Software White Paper, Self Service Drives Dollars for the Contact Center, Aberdeen Group, benchmark study, customer service solutions, mid-market, Customers, contact centers, customer satisfaction, Self service
Offered by
Neocase Software
URL
Files
The resource is available from the link above.
Ask a question
search Paper Image Add papers image
Bookmark to
My ITmodelbook add
Group ITmodelbooks
 
'Create a Memorable Online Experience - Get $40 per Lead'
'Apple iTunes'
 

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite

© ITmodelbook 2012-2024. sitemapaboutprivacy terms help
do not sell my personal information