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With today's businesses almost entirely dependant on IT services, IT Operations Management is gaining increasing interest from CEO's and IT executives. A driving factor for this is that operational costs are increasing with every technology implementation. This recent attention has created interest in best practice frameworks like Information Technology Infrastructure Library (ITIL). The goal of lowering costs and improving IT efficiencies must include automated process driven management, and ITIL provides a common framework for all IT activities. This framework enables companies to identify, define, communicate and implement best practices throughout their IT organizations.

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Opalis Software, Opalis Software How to Guide, Free How To Guide: Reducing Costs in Operations Management with ITIL-Based Process Automation, ITIL framework, Information Technology Infrastructure Library,
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