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Service-Oriented Architecture (SOA) and Session Initiation Protocol (SIP) are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. This paper outlines the latest advances and provides examples of where technology is making an impact.

Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier?, Avaya, Free White Paper, SOA methodology, SOA and SIP
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Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier?
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